With the help of AdvizeX’s managed services you gain reliable service, reduced downtime, and staffing efficiency.
Our proactive, specialized solutions that meet your individual IT infrastructure needs yield less frustration and more peace of mind. Maximize the value that IT adds to your business by enhancing business performance, aligning with business metrics, and optimizing costs.
AdvizeX combined with Rolta, has over 5000 employees globally and over 700 IT professionals in the United States alone. We offer a truly global support model that provides on-site dedicated resources as well as on-shore and off-shore solution centers. Monitoring your infrastructure 24/7/365, we respond to problems as soon as they are detected and more importantly, before they affect your customers and your bottom line.
We determine your specific needs through a detailed analysis of your current infrastructure; including, applications, databases, and information services. After performing this analysis, we walk you through the requirements that are needed for you to get from where you are today to where you would like to be tomorrow. We create a customized service level agreement for a defined set of services based on your company’s IT environment, which meet your needs today and in the future.
AdvizeX’s managed services are the answer to your IT infrastructure needs. Our managed services solution includes database and operating system monitoring and support, enterprise applications support and maintenance, database consulting and engineering solutions, application transformation services, and quality assurance.
We support Oracle, SAP, and SQL among others and have extensive experience with large cloud based databases. If you already utilize Oracle or SAP, we have the expertise to obtain the most out of your existing database investments. Our database administration support will improve your system performance and reduce downtime using proactive monitoring (24/7/365) and incident management. This in turn will make your staff more efficient and improve customer service, giving you the freedom to focus on strategic priorities.
Our proprietary Insight SD solution differentiates us from our competition in managed services. Insight SD is a proactive monitoring tool that allows our staff to address incidents before you or your customer realizes there is a problem. In a single web portal, Insight SD provides configuration management, incident management and systems metric reporting. This tool is not only robust but also customizable for your environment. We are constantly improving processes and tools to ensure your systems are covered completely.
Each AdvizeX customer receives their own personalized and specialized set of managed services through their individual SLA (Service Level Agreement). Think of us as a concierge service for your customers. We are proactive rather than reactive and always have someone ready to help you. Our effective and reliable solutions provide the planning, building, monitoring, and service required to implement the service levels needed to ensure long-term customer relationships. ▪